About Mogo
Mogo's mission is to be the vehicle owner's preferred financial partner by offering flexible asset-based credit solutions. Our goal is to create long-term cooperations through the best customer service as well as transparent, fast and flexible service. At the same time, we highly appreciate any suggestions and feedback that can help us make our services even better.
Statistics
we have financed the purchase of vehicles in the amount of 197 millions
satisfied customers around the world
Mogo operates in fifteen countries on three different continents
talented employers to help us carry out our mission
Our values
We are considerate
Warm relationships value most to us, both between our customers and partners, as well as our employees. We are helpful, cheerful, open-minded and always remain calm and polite in our communication.
We know how
We only have expert specialists working in the field. Independent thinking and decision making is highly valued. Which is why all of the work is done correctly, always bearing our customers’ interests in mind. Goals are accomplished by doing great teamwork, together.
We value freedom
Here you meet people who approach every situation with empathy and in a customer-oriented way. Striving to seek for new opportunities, not focus on problems. Flexibility creates our individual approach.
We love details
As a credit provider, we consider attention for details to be one of the most important core values. We are consistent and precise in our work, thanks to which we make responsible and thoughtful decisions. We are not afraid of the details, fulfilling our tasks conscientiously.
Eleving Group 🗺️
Primero Finance OÜ is a part of the international company Eleving Group, which was founded in 2012. Today, the Eleving Group has developed into a strong player internationally - in 2020 and 2021, the Financial Times recognized the Eleving Group as one of the fastest growing companies in Europe. As the group's leading brand, Mogo operates in 15 countries on 3 continents.
TrustLine
We care for integrity, compliance, and ethics, and we believe part of building a culture of trust is learning to speak up when something’s not right so that we can address the problem.
TrustLine is Mogo's parent company's Eleving Group whistleblowing system, where Mogo employees and external stakeholders can report suspected, experienced, or witnessed misconduct securely and confidentially. TrustLine is designed, established, and operated in a manner that ensures the completeness, integrity, and confidentiality of the information and prevents access thereto by non-authorized persons.
When to report a misconduct via TrustLine
We encourage you to report any misconduct relating to:
- Violation of business ethics and standards by Mogo or third parties representing Mogo;
- Violation of the Mogo policies and values related to management practices, business conduct, or behavior;
- Concerns regarding questionable accounting, internal controls, auditing, and financial reporting, or deliberate acts to unjustly obtain unauthorized benefits, such as money, property, or services;
- Concerns regarding Mogo involvement in Human Rights abuses or violations, as well as business conducts or behaviors in breach of respect for Human Rights;
- Significant violations related to antitrust or fair trading, espionage or sabotage, and information security violations.
You don’t have to have all the details or be sure that something is wrong to raise an integrity concern. You can trust that we’ll treat your reports seriously, fairly, and promptly and take action if something needs to be fixed. If you choose to, the report can be completely anonymous.
Please note that TrustLine should not be used for reporting customer complaints. Please use the Customer Service contacts for reporting such concerns.
Anonymity and Anti-Retaliation
Eleving Group does not tolerate discrimination or retaliation against persons who, in good faith, make a report or participate in an investigation. Therefore, we use effective, confidential, and secure reporting channels and by ensuring that whistle-blowers are protected effectively against retaliation. If you believe that you have been retaliated against for reporting or participating in an investigation, you should immediately inform us via TrustLine. All such reports will be investigated confidentially.
For more information, please see Eleving Group’s Whistleblowing policy.